Covid 19 Update

We are monitoring the current outbreak of Coronavirus Disease 2019 (COVID-19) very closely, while following updates and guidance from the World Health Organization.

QNAPdirect takes the safety and well-being of our employees very seriously. In response to the coronavirus, we are following all government directives to close our offices and stay at home orders. During this time our employees will be working remotely to answer emails and update customers on the status of their orders. Our phone lines will not be answered. 

Should you need assistance in designing a NAS system for your home or office, please send an email with your contact details and requirements to sales@qnapdirect.com and we will respond to you as quickly as we can.

Our warehouse will remain functional and will be shipping from stock on a limited weekly schedule and any items not in stock we are working diligently to source and fulfill those orders. You will receive updates via email for orders and tracking once shipped. 

QNAP has experienced a shut down of their warehouse and US headquarters and all employees are working remotely. The manufacturing constraints of the past few months have severely limited their incoming stock from HQ and we are working with them to provide timely updates and ETA for customers.

This situation is unprecedented and calls for the utmost patience and understanding of our customers whose orders have been delayed. We greatly appreciate your business and promise to ship out any back orders as soon as stock becomes available. 

Our prayers are with the world as we work together to bring this situation to an end.

Please everyone stay safe and stay well.

FAQs about Orders and Deliveries and the COVID-19 virus

  1. Can I place an order? Will QNAPdirect deliver the package?

    Yes, QNAPdirect's website is available to place your order from and we are working remotely. However, delivery times may be longer than usual, and our selection of in stock items may be temporarily reduced. Please pay attention to the details if an item is special order or not in stock. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

  2. What's the status of my order and delivery? Can I change the address on my order?

    You can track your order and deliveries from the order status page on QNAPdirect.com. Due to security that is in place, once you place an order you cannot change the delivery address so please ensure that the building will be open and someone will be there to receive the package. Once your order has shipped, you can find tracking information in your order details email that is sent out. If an order includes multiple items, each may have separate delivery dates and tracking information.

  3. Can I still make returns?

    No, due to the Covid-19 pandemic we are not able to process any returns so please make sure the item will work for your needs. However, for faulty or DOA products, please contact the manufacturer directly to receive a replacement.

  4. Is it safe to receive orders?

    For guidance on Coronavirus, please refer to the World Health Organization website.

  5. Is it possible to reduce contact with drivers when they deliver my orders?

    We ship via FedEx and they have taken measures to protect their drivers and customers during this time. Please see https://www.fedex.com/en-us/coronavirus.html for details.

  6. Is QNAPdirect local Pickup service available?

    No, at this time our office is under a stay at home order and we are not able to allow pickup from our warehouse.

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